The Council of Government has approved the General Plan of the General Inspection of Services of the Junta de Andalucía for 2025 and 2026, the main planning instrument of the activity of the General Inspection of Services, a cross-cutting body attached to the General Secretariat for Public Administration of the Ministry of Justice, Local Administration, and Civil Service. The aim of this inspection work is to analyze and evaluate the functioning of the Public Administration to ensure continuous improvement in the provision of public services.
This planning includes 27 inspection actions based on the priorities of the Andalusian Government to streamline citizen services and simplify administrative procedures, ensuring accessibility to services through clear language and simple procedures, where unnecessary documentation is not requested. The goal is to achieve a more efficient, open, inclusive, transparent, less bureaucratic, and closer administration to citizens; ultimately, a quality public service based on integrity and transparency, promoting goal-oriented management as a tool for improving organization and work efficiency, as well as mechanisms for evaluating regulatory standards and strategies, plans, and programs.
Regarding citizen services, the plan aims to analyze the quality of public services provided in the peripheral administration, the information and assistance service for procedures, the centralized information service 012 of the Junta de Andalucía, the effective implementation of the AsistE program in the Registration Services Offices, and health complaints and suggestions, using at least one health district or reference hospital in each province as a sample.
In terms of public ethics and integrity, the review will focus on the attendance control systems of personnel to ensure uniformity in the workplace (including judicial officials), the publication on the Transparency Portal of public job offers from instrumental entities, or compliance with the regulations on incompatibility with unauthorized private activities.
Regarding efficiency, effectiveness, and efficiency in the operation of public services, the mechanisms of coordination and communication between Central Services and delegations or the work of the Early Care and Intervention Centers (CAIT) will be analyzed. The effects of the December 2022 Royal Decree that modified the management and control of temporary disabilities (IT) will also be reviewed, with a sample of eight health centers and a territorial delegation of Educational Development and Vocational Training. Likewise, the Inspection will review the operation of the appointment system both through ClicSalud+ and at citizen service points in a sample of health centers.
To evaluate transparency and participation, the inspection will include initiatives to promote clear and easy-to-read language, the operation and transparency of collegiate bodies, and the balanced composition of participation bodies. For this purpose, one of the most representative collegiate bodies of each department and the selection boards for personnel convened by the Junta de Andalucía in the last published Public Employment Offer will be sampled.
To review data protection in relation to electronic administration, the Service Inspection will analyze the archives system of the Junta de Andalucía, specifically the Ministry of Culture and Sports and its territorial delegations and two other departments. In this area, the controls carried out by data processing managers in five departments and five instrumental entities will also be evaluated; the appointment of data protection delegates, the level of action of the Treatment Activities Registers, and protocols for security breaches; and the verification of risk analyses and impact assessments regarding the processing of personal data.
As for evaluation and innovation, during 2025 and 2026, a control of actions in occupational risk prevention by departments and administrative and special regime agencies will be carried out, conciliation acts of the CMAC will be analyzed, the process for obtaining the professional certificate in the territorial delegations of Employment, Business, and Self-Employment will be reviewed; and the use of Artificial Intelligence in units defining the requirements of information systems in the Junta de Andalucía and the Andalusian Digital Agency (ADA) will be assessed.
Unlike previous years, the plan is biennial due to the intense activity carried out by the Inspection in the last two years, which means that actions from previous plans are still ongoing. Therefore, a biennial plan has been developed to complete pending actions and have sufficient time to carry out the 27 actions planned in the new planning. This is not the first time that a plan of this type has been approved on a biennial basis instead of annually, as the last one with this duration was for 2018 and 2019.