The Councilor of the Presidency, Interior, Social Dialogue, and Administrative Simplification, Antonio Sanz, and the Councilor of Justice, Local Administration, and Public Function, José Antonio Nieto, have presented the ‘Triplán’, an initiative to modernize and digitize the regional Administration, which arises from social dialogue and the pact signed with economic and social agents with the commitment to improve and strengthen the Andalusian public sector.
Antonio Sanz has highlighted the importance of the ‘Triplán’, whose text is open for public information from April 15, to be operational this summer, and has emphasized that it will involve the updating of territorial delegations and the Government of the Junta, «the main gateway for Andalusians to the regional Administration, something necessary and essential.» For the Councilor of the Presidency, «the process of territorial deconcentration in the Delegations, developed more than 40 years ago, lacked strategic planning,» so it is necessary to «transform the Administration to be more agile and adapt to current times.»
The objective of the Andalusian Government is to achieve 100% digital public services by 2030, and the ‘Triplán’ is a fundamental step in this direction. In this sense, Sanz has pointed out that «in Andalusia we go beyond traditional digital transformation, which was limited to digitizing existing administrative rules and procedures, because we are redefining the administration by making our community the first where digital administration is created natively, that is, from its conception in the digital field and adapting to a generation of young people who are digital natives.»
On the other hand, José Antonio Nieto has added that these three strategies «plan and organize the radical transformation of the Public Administration in which the Government of Juanma Moreno is immersed, in addition to being aligned with the changes we are making at the level of selection and organization of the Junta’s staff.»
Nieto has emphasized that this strategy faces the challenge of achieving «an Administration that is an ally, rather than an obstacle; an Administration without barriers, where no citizen is left behind.» «We want the Junta de Andalucía to be a benchmark in the modernization of the Administration, marked by efficiency, effectiveness,, and by a new work ecosystem, where the citizen is the center,» he pointed out. «The change is radical: the Administration does not wait for you to come, it goes to you. Informs, manages, accompanies. This is how we break down barriers.»
The ‘Triplán’ is composed of the Strategic Plan on the Provincial Territorial Organization Model, the Digital Administration Strategy focused on people, and the Strategy for an Innovative Public Administration, and aims to create a strong and adaptable provincial structure that responds to the real needs of citizens and companies.
Strategic Plan on the Provincial Territorial Organization Model
The Strategic Plan on the Provincial Territorial Organization Model aims to create a strong and adaptable provincial structure that responds to the real needs of citizens and companies, by modernizing the Administration and transforming its organization, management, and public services through four strategic axes.
The first of them is the improvement of the experience, by adapting public services and technology to users’ needs and facilitating access to the administration. It also includes promoting a proactive attitude and developing infographics that guide users on where to go and what documentation they need.
The second axis focuses on promoting territorial collaboration, for which cooperation between different public administrations will be strengthened, internally and also with other entities. The third axis is the optimization of processes and procedures, through the evaluation of common services to better utilize personnel, without reducing it, and achieve more flexible public services.
Finally, the fourth axis focuses on defining how to implement change, focusing on the specialized training of personnel, with the aim that employees acquire new skills and knowledge to adapt to changes and new technologies, ensuring that services are provided with the highest possible quality.
Digital Administration Strategy focused on people
The Digital Strategy Focused on People aims to transform the Andalusian Public Administration through digitization, placing the citizen and the company at the center of all services.
This strategy is based on essential principles such as digital inclusion, which combats the digital divide through training and allows everyone to benefit from the advantages of the digital environment through the ‘Andalucía Vuela’ program, which provides the tools and knowledge necessary for the entire population to participate in this transformation.
Another principle is administrative efficiency, which involves digitizing internal processes to make them more agile, efficient, and transparent, and ensure that the administration operates in a modern and effective manner.
In addition, the strategy promotes digital economy, by supporting the digitalization of small and medium-sized enterprises, promoting innovation, and working to make Andalusia a hub for attracting talent and investment in the technology sector.
Finally, it ensures a robust technological foundation, by ensuring the cybersecurity of systems and launching the largest wifi network in Europe, which is essential to build a secure and reliable infrastructure that supports digitalization.
Strategy for an Innovative Public Administration
Led by the General Secretariat for Public Administration, this strategy is articulated in four lines of action to articulate change and include innovative solutions: citizenship, ecosystem, organization, and public employees. Each of them encompasses various programs that will be launched throughout this year such as ‘La Junta a tu lado’, ‘La Junta para ti’, ‘Servicios personalizados’ or ‘Tu sede electrónica’, all to facilitate access to the citizen, mostly in a digitized way, but also in person if necessary.
In fact, Nieto has announced that a pilot project, ‘Nosotros vamos a ti’, aimed at people with Amyotrophic Lateral Sclerosis (ALS), is underway, which is based on a new model that will allow the Administration to anticipate the needs of the citizen, offering proactive and comprehensive care that, in this case, includes automatic appointments in specialized units of the SAS, urgent recognition of disability degree, parking card, quick resolution of dependency degree, and a personalized plan with supports such as physiotherapy or psychological care.
The strategy has been developed with the collaboration of the Organization for Economic Cooperation and Development (OECD) and the governments of Chile and Canada through the ‘Gov2Gov’ challenge, which incorporates international best practices into the design of the Andalusian model, promoting proactivity and anticipation.
The councilors Antonio Sanz and José Antonio Nieto were accompanied by the Vice Councilor of the Presidency, Interior, Social Dialogue, and Administrative Simplification, Tomás Burgos, the General Secretary for Public Administration, Arturo Domínguez, the Government Delegate of the Junta de Andalucía in Seville, Ricardo Sánchez, the Managing Director of the Digital Agency of Andalusia, Raúl Jiménez, the Director of Digital Strategy of the ADA, María Pérez, the General Director of Territorial Administration and Administrative Simplification, Cristina Amador, and the Managing Director of Sandetel, Sergio Gómez.